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At CareMed Direct Ltd, we recognise that our customers are concerned about the manner in which information is collected and stored on the internet. We are committed to ensuring that your privacy is protected.
This policy, together with our Terms and Conditions and Cookie Policy explains what we do with your information, where and how we collect your personal information, how long we retain it for, your rights regarding personal information, as well as what we do to keep it secure.
We adhere to requirements of the General Data Protection Regulation (GDPR), Data Protection Act 1998 and the Privacy and Electronic Communications Regulations (PECR).
When we say ‘we’, ‘us’, ‘our’ or ‘CareMed Direct’ in this policy, we are referring to CareMed Direct Ltd. We are a company registered in Ireland under company number 493824. Our registered office is Unit 1 Westside Monavalley Business Park, Tralee, County Kerry, V92 K258, in Ireland.
We collect your personal data in the following situations:
We will process the following personal information for our legitimate interests. This information is used by us to provide you with the best service and to communicate with you on any matter relating to the provision of the service.
Your name - When you register an account or place an order, we will require your first and last name so that you can be identified. We gather this information to allow us to process your order.
Email address - We store an email address against all orders placed online. This will be used for transactional and confirmation emails that relate to your order or account.
Your order history - We will keep a record of your historic placed orders with invoice receipts which you can access under My Account › My Orders.
Phone numbers - We use your phone number to update you on the progress of your delivery if urgent reply is needed. When providing your mobile number, you agree that we can provide delivery carriers with your number solely for the purpose of these updates.
Company name, invoice & postal addresses - This information is used to ensure goods and services are delivered to the address specified and is necessary to provide our service to you.
Communication with Customer Services - Details of your interactions with us through our Customer Services online. For example, we may collect notes from our conversations with you, details of any feedback you give and details of purchases you made.
Payment card information - If you place an order, we will require your payment card details e.g. credit/debit card number and expiry date.
Other data provided by you and stored in your account - When you use our website you might enter personal information relating to your account. You will remain the data controller for all such data that is stored within our systems.
Analytical data - To deliver the best possible web experience, we use Google Analytics to collect technical information about your internet connection, browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, and any search terms you entered. Including details of your visits to our website, and which site you came from to ours.
Cookie data - Information gathered by the use of cookies in your web browser. Learn more about how we use cookies and similar technologies.
We are committed to maintaining the necessary technical and organisational security measures to safeguard your personal data to the highest standard. All data is encrypted when transmitted from our secure servers to your browser using secure and modern forms of encryption.
All credit card transactions are processed using SSL encryption. Card information is transmitted, stored, and processed securely on a PCI-compliant network. This protects your data while being sent over the internet from being intercepted and misused by third parties.
We continuously test and update our infrastructure to identify and patch security vulnerabilities, and we carry out penetration testing to identify ways to further strengthen security. We know how much data security matters to all of our customers. With this in mind, we will take all appropriate steps to to keep up with the state-of-the-art in web security and protect your data.
Payment card protection
Point to Point Encryption protects our customers’ payment data at the point of interaction all the way through to settlement in order to protect it from fraud.
Note about PayPal — If you place an order using Paypal, we do not control the data that you provide to Paypal in order to make your payment. Paypal sharea minimal information with us regarding your payment. You should refer to PayPal’s privacy policy for details on how they manage this information.
Passwords
Where you have chosen (or where we have provided) a password that enables you to access secure areas of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone for any reason. We recommend that you change your password periodically and avoid re-using the same password for multiple online accounts.
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy. At the end of that retention period, your data will either be deleted completely or anonymised.
If you have not used your account on it will be deleted after 2 years.
Any data related to a completed order will be deleted after 2 years.
Any data related to an order that has been cancelled will be deleted after 30 days.
Any credit card information will be deleted after 2 years, if no new purchases were made during that time.
We sometimes share your data with trusted third parties. Here is the policy we apply to those organisations to keep your data safe and protect your privacy:
Examples of the kind of third parties we may work with are:
| Third-Party | Personal Data |
| Operational services | To facilitate delivery of your order, we will share your details with operational companies such as delivery couriers or suppliers. |
| Professional services | We may share your details with professional service companies such as accountants. |
| Payment service providers | We may share your details with companies who provide us with payment services for taking payments from credit/debit cards. |
| Technical service providers | We may share your details with providers we use who support our website and other business systems. |
| Marketing platform providers | We may share your details with marketing service providers to allow us to display targeted advertising and send marketing emails to customers. Learn more about how we use cookies. |
| Fraud management | Under special circumstances, we may share information about fraudulent activity in our systems. This may include sharing data about individuals with law enforcement bodies. |
| Disclosures required by law | Under special circumstances, we may be required to disclose your personal data to the police or other enforcement, regulatory or government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and we take the privacy of our customers into consideration. |
We will not share your data with third parties for the purposes of any marketing without your consent.
If you’ve given permission, we may contact you to provide you with information about our services or products which we think may be of interest to you. As a registered customer, you could benefit from special prices, regular updates, and selected promotions.
If you have consented to receive marketing emails, you may opt out at anytime. You can unsubscribe by clicking the “unsubscribe from this list” hyperlink at the end of all CareMed Direct email messages, or by sending us an email at info@caremed.ie
Links from this site to other sites
Our site may contain links to websites of other organizations, manufacturers, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updating your details
As a registered customer, you can view and edit your personal data. If any of the information that you have provided to us changes, (e.g. your email address, home address, name, contact number or payment details) please update your account details under My Account.
Accessing your information
You have the right to request a copy of the personal information that we hold about you
Should you wish to, please contact Customer Services using the contact details provided below. You will need to include a brief description about the information you require and proof of identification. We will then respond to you within one month of receipt of the request.
If, at any time, you wish to have your information removed from our databases, please send an email entitled “REMOVE FROM DATABASE” to info@caremed.ie. If you do any of these actions, we will take steps to ensure that your preferences are updated or the information is deleted as soon as reasonably practicable.
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy or the way your personal information is processed, please contact us by one of the following means:
By email: info@caremed.ie
By post
Unit 1 Westside
Monavalley Business Park
Tralee
County Kerry
V92 K258
Ireland
If you have any concerns about the way that we handle your personal data, you have the right to raise this with the Irish Data Protection Commission. Please go to https://forms.dataprotection.ie/contact to find out more.
If we change our Privacy Policy we will update this page. We may also place notices on other pages of the website. If we make any changes that may significantly affect the way we deal with your information, we will email you to notify you of the proposed changes
This page was last updated on 07/12/2020.
The first-party cookies we use enable you to benefit from certain features and improvements to our site, for example:
Authentication. We use cookies to verify your account and determine when you’re logged in which allows us to provide a more personalised service, the ability to store the contents of the shopping basket between visits, allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.
To remember preferences set by you. We use cookies to save personal preferences such as your username and password.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.
We permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our website (e.g. to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour. This is based on either your marketing consent or your acceptance of cookies on these platforms and websites.
Google Analytics
The Google Analytics cookie allows us to see information on user website activity such as operating system, browser version, route taken while navigating pages, page views, referral and average time spent on the web pages.
Using Google Analytics, we can see what content is popular on our website and strive to ensure you have the best user experience possible. The information collected is anonymous, meaning it cannot be tracked back to individuals, which helps to protect your privacy.
Please enable first-party cookies so that we can save your preferences.
Cookies are small text files on your computer which contain identifying information. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Other technologies, including data stored on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies”.
We use cookies to make a link between you and the information you have provided to the website, to distinguish you from other users of this website and to provide increased functionality on our website. This helps us to provide you with a better user experience and also allows us to work to improve our website.
The first-party cookies we use enable you to benefit from certain features and improvements to our site, for example:
Authentication. We use cookies to verify your account and determine when you're logged in which allows us to provide a more personalised service, the ability to store the contents of the shopping basket between visits, allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.
To remember preferences set by you. We use cookies to save personal preferences such as your username and password.
We permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our website (e.g. to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behaviour. This is based on either your marketing consent or your acceptance of cookies on these platforms and websites.
Google Analytics
The Google Analytics cookie allows us to see information on user website activity such as operating system, browser version, route taken while navigating pages, page views, referral and average time spent on the web pages.
Using Google Analytics, we can see what content is popular on our website and strive to ensure you have the best user experience possible. The information collected is anonymous, meaning it cannot be tracked back to individuals, which helps to protect your privacy.
You can choose to refuse to accept our third-party cookies by activating the setting on your browser to disallow the creation of cookies. If you disable cookies however, your browsing experience will be limited. You will be unable to access certain parts of our site or place orders with us. You will not be able to create an order using the shopping basket if your browser is set to disallow the creation of cookies.
The creation of a cookie on your computer does not give the web site any access to other information such as your email address.
Modern web browsers provide the ability to navigate the web privately by using “incognito” or “private browsing mode”, or you can choose to use a proxy server which allows web users to see pages via a third-party web server.
If you prefer, you can opt-out of third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page or the YourAdChoices opt out page.
